Cancelation and Return policy

Subscription Cancellation

• To cancel your subscription, log in and click ‘Cancel’ at least 48 hours before your next payment to avoid unwanted charges or shipments.

GLP-1 Program

• Full Refund: Cancel before scheduling a Telehealth appointment or if deemed ineligible for treatment.
  • Partial Refund: If the Telehealth appointment occurs, a $60 consultation fee will be deducted.
• Missed Appointments: A $30 fee applies unless canceled or rescheduled at least 12 hours in advance.

TRT Program

• Full Refund: If you do not qualify and have not used our lab services.
• Partial Refund: If you used our lab order and do not qualify, a $77 lab fee will be deducted.
• No Refunds: After your medication is shipped.

Important Notes

• Once a prescription medication is processed by our pharmacy, it is non-cancellable and non-refundable.
• For overnight shipped prescriptions requiring refrigeration, you are responsible for prompt retrieval and storage. We cannot accept returns or provide refunds if these medications are not properly handled.

Returns

• Due to government regulations, we cannot accept returns or offer refunds for any medications that leave the pharmacy.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. Contact us within two weeks of delivery for exchanges.